We are looking for an experienced IT Application Manager to oversee the governance, operational stability, security coordination, and continuous improvement of enterprise customer-facing digital applications. In this role, you will coordinate cross-functional teams, manage release processes, ensure compliance and security, and drive service excellence across a complex digital application landscape.

Details

Location: Prague / occasional office visits
Contract Type: B2B
Language: English
Start: ASAP

Responsibilities:

• Own and coordinate application release and change management processes.
• Coordinate Incident, Problem, Change, and Release Management activities in line with ITIL practices.
• Plan and manage regular software releases, ensuring production readiness and cross-team alignment.
• Handle operational escalations and coordinate resolution across relevant technical and business teams.
• Coordinate governance, compliance, audit, and risk management activities.
• Drive information security initiatives and collaborate with Security, Architecture, and Engineering teams.
• Coordinate vulnerability management, including vulnerability severity assessment, remediation planning, tracking, and operational risk mitigation.
• Monitor application health, service reliability, and operational performance.
• Gather and interpret application usage statistics, including business transactions, trends, exceptions, and capacity-related metrics.
• Identify opportunities for service improvements and coordinate their implementation.
• Gather product and service feedback and work closely with Product Owners on operational priorities and improvements.
• Support testing alignment, release readiness, and post-release quality reviews.
• Monitor budgets, forecasts, purchase orders, and Total Cost of Ownership (TCO).
• Collaborate closely with Product Owners, PMO, QA, Engineering, Operations, Security, and business stakeholders.
• Coordinate cross-functional initiatives and ensure effective stakeholder communication.

Requirements:

• 5+ years of experience in Application Management, IT Service Management, Release Management, Digital Product Operations, or a similar role.
• Strong practical understanding of IT Service Management / ITIL processes, particularly Incident, Problem, Change, and Release Management.
• Experience managing enterprise-scale, customer-facing applications in a complex environment.
• Strong experience with incident and escalation handling.
• Strong understanding of Agile delivery, release management, and application lifecycle management.
• Experience with IT governance, compliance, audit processes, and risk management.
• Understanding of vulnerability management, severity assessment, and remediation processes.
• Experience monitoring and interpreting application performance, usage trends, exceptions, and capacity.
• Experience collaborating with Product Owners and translating operational/product feedback into improvement activities.
• Experience working with Engineering, Architecture, Security, Operations, QA, and business stakeholders.
• Basic technical understanding of Java, containerization/OpenShift, and relational databases.
• Strong communication, stakeholder management, and organizational skills.
• Ability to lead cross-functional initiatives without direct authority.
• Strong analytical and problem-solving skills.
• Bachelor's degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field (or equivalent experience).

Nice to Have:

• ITIL, Agile/Scrum, SAFe, PMP, CISSP, CISM, or other relevant certifications.
• Experience with security and vulnerability management tools such as Qualys, Prisma Cloud, or Checkmarx.
• Experience supporting financial planning, budgeting, or TCO activities.
• Previous experience working in large international enterprise environments.